Challenges On Site

At the start of the contract there was a number of occasions of works being aborted due to tenants advising they had no knowledge of the upcoming appointments for asbestos removal works.  This was resolved by Horizon adding further measures to the tenant contacting procedure.  Initially appointments were made via telephone with a follow up letter confirming bookings.  To further reinforce these procedures, an additional reminder letter was sent one week prior to the designated date of removal works and additional phone calls 24 hours prior to works commencing.

The works undertaken so far have been to occupied and void properties.  To ensure client and tenant satisfaction, we have taken a sensitive and proactive approach paying particular attention to organising works with tenants and discussing works durations.